Please Read Carefully Before Ordering
If you need further advice or help then please do not hesitate to contact us

You can ring me through your order on : (+44) 01844 212520

Monday - Saturday 9.00am-6.00pm,
I am closed Sundays & Bank Holidays.

If I am unavailable during the above hours please leave a message on my answerphone and I will get back to you as soon as possible. Please remember to leave a phone number so that I can return your call - you'd be surprised how many people forget!

Or email through your order to: info@ktminiatures.com

FOR UK BUYERS

PAY BY CHEQUEOR POSTAL ORDER

You can pay by cheque or postal order made payable to KT Miniatures and send to our address below:

KT Miniatures. 15 Willow Road, Thame, Oxfordshire. OX9 3BE

Payment by cheque needs to reach us within 14 days of order confirmation.

OR

PAY ONLINE BY VISA/VISA ELECTRON/ MASTERCARD CREDIT OR DEBIT CARD VIA OUR GOOGLE CHECKOUT SERVICE

Once order is agreed, a Google Invoice will be sent to you. On receipt simply click on the payment link and follow the online instructions. This is a secure payment method. For first time users you will need to think of a password - to be kept safe for future orders.

Once confirmation of payment is received from Google (this can take from approx. 10mins to 2 hours) we will then email you confirmation of despatch date, which should be the next working day or an alternative day to be arranged by mutual agreement.

Payment by using the Google Online Service needs to be completed within 3 days of receipt of Google Invoice. Non receipt of payment after this time will result in the reserve being removed and item/s placed back up for sale.

*For further terms and conditions, see the relevant section at the bottom of this page.

For Overseas Customers

Please Note that we are a UK based company.

PAYMENT ONLINE BY GOOGLE CHECKOUT

We would be grateful if you could state clearly which country you require the parcel to be despatched to when ordering, so that we can give you an accurate cost of postage. Email your order to us in the first instance, then we can check for availability then give you the full price of your order including postage.

You can pay securely using our Google Online method.

Once order is agreed, a Google Invoice will be sent to you. On receipt simply click on the payment link and follow the online instructions. This is a secure payment method. For first time users you will need to think of a password - to be kept safe for future orders.

Once confirmation of payment is received from Google (this can take from approx. 10mins to 2 hours) we will then email you confirmation of despatch date, which should be the next working day or an alternative day to be arranged by mutual agreement.

*For further terms and conditions, see the relevant section at the bottom of this page.

For European Customers, if you did not wish to pay online then you can pay directly into our bank account. I will forward bank information including our IBAN details if required.

 Please contact me if you need further information.

PLEASE NOTE THAT ROYAL MAIL POSTAL COSTS HAVE INCREASED SIGNIFICANTLY! TO KEEP YOUR COSTS DOWN I ONLY CHARGE FOR POSTAGE - I DO NOT CHARGE FOR PACKAGING.

Postal Costs & Information

All UK items over £46.00 in value will generally be sent by Special Delivery Next Day Service so that each parcel can be track & traced plus insured as a safeguard for both customers & KT Miniatures alike.

(NB. Sorry this is an expensive service however we have had some serious damage and loss concerning parcels despatched with the Royal Mail in recent times so now this is the service that we use for valuable items, as in our experience other cheaper Royal Mail methods have been ineffective).

Parcels under the value of £46.00 will be sent by Recorded Delivery First Class.

Sometimes, items that can be sent in an ordinary envelope will be sent by First Class postage (a Proof of Posting will be obtained on despatch) if value is under £10. For items over £10.00 then the Recorded Delivery First Class service will be used.

Please Note: I do not despatch parcels on a Saturday.

Very large or heavy items such as dolls houses and room boxes may be despatched by Parcel Force or other courier, however we usually advise you to collect antique dolls houses and room boxes in person where possible, due to the extreme fragility of the items. When ordering dolls houses/room boxes, please enquire about the alternative otpions if you cannot arrange local pick up.

PLEASE SEE ROYAL MAIL WEBSITE IF YOU NEED FURTHER INFO ON POSTAL COSTS: http://www.royalmail.com/

Recycled Packaging

Wherever possible, we use recycled packaging so we only charge you for your postage, unless it is a large dolls house etc.  This way, not only is it helping to keep the costs down for you but we are helping the environment too!

So don't be surprised if your parcel comes in a shoe box, a box that once held a kettle, ornament, washing powder etc.

Returns & Cancellation Policy

You have a right to return the goods within 7 days of receipt. If you wish to do so, you will need to provide proof of purchase and return goods in perfect condition in original packaging. Please contact us by email/ phone to arrange return of goods. We request that goods are returned by Recorded Delivery, at the expense of you the customer. Goods are deemed your legal property until we have given proper legal recognition of their return. Once we have received the goods by Recorded Delivery method we will refund the cost of the returned items minus the postage.  (Sorry but we cannot be responsible for any returned goods lost/damaged in the post. If this happens then you will need to take up the case yourself with the Royal Mail)

Return of Damaged Goods

If goods arrive damaged to you, please notify us immediately on receipt, and return goods within 7 days of receipt by Recorded Delivery method. In these circumstances we will of course refund monies in full including all postage costs. We require proof of payment to arrange any refunds, therefore please keep any receipts. Goods are deemed your legal property until we have given proper legal recognition of their return.

KT Miniatures Delivery Policy

We aim to despatch orders by the next working day (after monies have been cleared), usually by a signed for and insured service eg.Special Delivery (see Postage Costs etc. section above for full information), at the expense of the customer. For overseas customers this will usually be by Royal Mail International Signed For service.